ADM Policy
Reasons for issuance of ADM:
- Unreported sales / sales reported in Critical error
- Incorrect commission levels
- Tickets issued with credit cards not accepted as form of payment
- Under collected taxes / Undercollected YQ or YR taxes
- Under collected fares or incorrect fares (fare rules have to be checked before issuance of a 275 ticket.)
- Issuance of IT / negotiated fares / private fares /corporate fares when GP is not the operating airline
- Double refunds (via BSP Link and manual)
- Over refunded tickets
- Credit card chargebacks / Fraudulent use of the credit card
- Re-issuance without endorsements of other airline tickets
- Incorrect booking class used
- Non respect of IATA Resolution 852 (issuance of local BSP members on GP stock)
- Cancellation fees, exchange fees or administration fees indicated in fare rules not deducted or collected
- Interline e-tickets issued when no interline agreement exists
- Ticket issued with an OPEN segment status whereas the fare basis does not permit OPEN segments
- Ticket issued with a NON CONFIRMED segment whereas the fare basis demands all segments to be confirmed.
Notes
We will apply an ADM issue fee of 10EUR per ADM or equivalent in local currency and another additional 25EUR fee per ticket, or its equivalent in local currency, will be added in case of ADM issued for chargeback/credit card fraud and non respect of IATA Resolution 852. We confirm that all ADMs can be disputed in BSPLink. Before accepting or rejecting the related dispute in BSPLink, we, or the airline involved will contact you in advance. We reserve the right to change any of these requirements with 15 days advance notification.
- Unreported sales / sales reported in Critical error
- Incorrect commission levels
- Tickets issued with credit cards not accepted as form of payment
- Under collected taxes / Undercollected YQ or YR taxes
- Under collected fares or incorrect fares (fare rules have to be checked before issuance of a 275 ticket.)
- Issuance of IT / negotiated fares / private fares /corporate fares when GP is not the operating airline
- Double refunds (via BSP Link and manual)
- Over refunded tickets
- Credit card chargebacks / Fraudulent use of the credit card
- Re-issuance without endorsements of other airline tickets
- Incorrect booking class used
- Non respect of IATA Resolution 852 (issuance of local BSP members on GP stock)
- Cancellation fees, exchange fees or administration fees indicated in fare rules not deducted or collected
- Interline e-tickets issued when no interline agreement exists
- Ticket issued with an OPEN segment status whereas the fare basis does not permit OPEN segments
- Ticket issued with a NON CONFIRMED segment whereas the fare basis demands all segments to be confirmed.
Notes
We will apply an ADM issue fee of 10EUR per ADM or equivalent in local currency and another additional 25EUR fee per ticket, or its equivalent in local currency, will be added in case of ADM issued for chargeback/credit card fraud and non respect of IATA Resolution 852. We confirm that all ADMs can be disputed in BSPLink. Before accepting or rejecting the related dispute in BSPLink, we, or the airline involved will contact you in advance. We reserve the right to change any of these requirements with 15 days advance notification.
Refund Policy
APG AIRLINES refund policy applies worldwide. We kindly ask you either to submit a refund application (RA) via BSPLINK or to proceed to an automatical refund via GDS in cases mentioned below.
ARC agents may contact us by e-mail at [email protected]
REASONS FOR REFUNDS VIA BSPLINK:
Involuntary refunds
Cancellation flight / schedule change
Duplicate etkt / new etkt bought
Death of passenger
REASONS FOR REFUNDS VIA GDS:
Voluntary refunds
Cancellation from passenger (Operating airlines rules apply)
Note:
Refunds will only be processed if they are not older than one year from date of ticket issue.
APG AIRLINES's refund service is free of charge.
Please attach all documents required to avoid any unnecessary rejections in these cases below :
**CANCELLATION FLIGHT / SCHEDULE CHANGE / STRIKE / BAD WEATHER CONDITIONS**
Copy of the whole PNR history
**DUPE ETKT / NEW ETKT BOUGHT**
Copy of the etkt issued by mistake with identical fare, routing and flight dates for same passenger name and copy of new etkt bought.
**DEATH OF PASSENGER**
Copies of the PNR history, death certificate and family ties’ proof.
**EXCHANGED ETKT**
Please fill last issued etkt details in « document for refund », first issued etkt details in « original issue details » and any others exchanged etkts details in « reason for refund »). If change fees were not collected, they’ll be deducted from refund amount.
NOTES ABOUT RA BOXES:
« reason for refund » must be filled in ENGLISH and have all details. RA could be rejected if anything is missing and/or wrong.
« document for refund » must be filled in with correct details of etkt.
« original issue details » must be empty if there is no exchanged etkt.
« form of payment » must be filled in with same details as original issued etkt details.
ARC agents may contact us by e-mail at [email protected]
REASONS FOR REFUNDS VIA BSPLINK:
Involuntary refunds
Cancellation flight / schedule change
Duplicate etkt / new etkt bought
Death of passenger
REASONS FOR REFUNDS VIA GDS:
Voluntary refunds
Cancellation from passenger (Operating airlines rules apply)
Note:
Refunds will only be processed if they are not older than one year from date of ticket issue.
APG AIRLINES's refund service is free of charge.
Please attach all documents required to avoid any unnecessary rejections in these cases below :
**CANCELLATION FLIGHT / SCHEDULE CHANGE / STRIKE / BAD WEATHER CONDITIONS**
Copy of the whole PNR history
**DUPE ETKT / NEW ETKT BOUGHT**
Copy of the etkt issued by mistake with identical fare, routing and flight dates for same passenger name and copy of new etkt bought.
**DEATH OF PASSENGER**
Copies of the PNR history, death certificate and family ties’ proof.
**EXCHANGED ETKT**
Please fill last issued etkt details in « document for refund », first issued etkt details in « original issue details » and any others exchanged etkts details in « reason for refund »). If change fees were not collected, they’ll be deducted from refund amount.
NOTES ABOUT RA BOXES:
« reason for refund » must be filled in ENGLISH and have all details. RA could be rejected if anything is missing and/or wrong.
« document for refund » must be filled in with correct details of etkt.
« original issue details » must be empty if there is no exchanged etkt.
« form of payment » must be filled in with same details as original issued etkt details.